Coventry jobs

Field Service/ Hardware engineer – Print Management – MFP
Permanent role located in Coventry
The salary is up to £30,000 DOE
Great benefits + Phone, Company car, and tools. You must be able to drive.

Coventry jobs has a great career opportunity for a Field Service/ Hardware engineer. We are looking a personable Field Service/ Hardware. As a Field Engineer working for an MSP you will have good customer facing skills, and will be dealing with clients directly on their sites.

The applicant profile:

You must have experience of working in a field technical support environment but preferably in the MFP/copier/print arena.
Also, City & Guilds or similar qualification or comparative competence level.
Most importantly, have the ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
Lastly, excellent communication skills to ensure first class customer service.

Key responsibilities and tasks:

Firstly, provide technical assistance to assigned accounts within timescales specified by SLAs
Secondly, must be able to effectively investigate and rectify faults reported by KMDS and channel partner end-users
Also, Perform device installation routine maintenance and modifications/updates as required
Provide support during installations
Understand and be fully conversant with SLAs relating to assigned KMDS accounts
Furthermore, understand solutions in use and be able to carry out basic fault finding
Back up colleagues when necessary – e.g., holiday, sickness, busy periods
Log call details using the call logging system within agreed timescales
Also, report reoccurring faults to enable proactive management of such faults
Share expertise and technical information with team members
Build relationships with key stakeholders within KMDS accounts at all times
Must ensure boot stock and/or site stock is maintained at specified levels
Attend product courses as requested to ensure knowledge base sufficient for job role
Adhere to all Company policies and procedures.
Most importantly, be an excellent problem solver.
Also, adhere to customer health and safety policies and procedures when on site.

If you have the required skill and experience please apply now!

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