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Job Title

Desktop Support Engineer 5522

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Desktop Support Engineer





IT jobs in Brighton

If you are looking for IT jobs in Brighton, we have a great role for a Desktop Support Engineer. This is an onsite role in Brighton. The salary is £25,760. This is a permanent full-time position working Monday through Friday for 37.5 hours per week between the hours of 07:30 and 16:00 or 09:30 and 18:00.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

Key duties of this role are:

Support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, network hardware and server hardware in a Hands & Eyes manner.

Other duties include:

Firstly, dealing directly with clients in a friendly and highly confident manner

Secondly, troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories

Also, VIP support and engagement

Furthermore, build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks

Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams

Site process documentation and knowledge base article management

Needed for this role

Firstly,  working knowledge of current and past Microsoft windows operating systems

Secondly, working knowledge and experience with Microsoft 365 (including Word, Excel, PowerPoint, Outlook, OneDrive and Intune)

Also, experience in Windows imaging techniques (Network & Local)

Microsoft Active Directory & Azure Active Directory knowledge

Furthermore, remote desktop support tools experience

Likewise, desktop/printer configurations

Excellent interpersonal & communication skills

Must be able to work independently and part of a team

Experience and technical knowledge of IT, PC’s / peripherals, and their architecture

Break fix, IMACs, Incidents, small project works

Also, experience with Ticket Management

Lastly, display flexibility and the ability to manage your day effectively

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