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Job Title

DV cleared Desktop support Engineer 5476

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Desktop support Engineer





IT Jobs in Reading

If you are looking for IT Jobs in Reading, GTS has a great role for a DV cleared Desktop support Engineer. This role is based in Aldermaston, Reading. The role is a 9 day working fortnight. It is split into week 1 and week 2. Week 1 is Monday to Friday 7-5 and week 2 is Monday to Thursday 7-5. The additional 1 hour a day to make up for the extra day off. The salary is salary is £34,500. DV clearance is needed for role


We are seeking a customer-focused and enthusiastic Desktop support engineer to work as part of the iFix Technical Team. You will need a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams. The iFix Technical Team service delivery model consists of Evergreen (Conference Room & VIP Support), Laptop Support and Hardware Assessment and Supplier Lead Services.

Behaviours needed

Firstly, champion teamwork and knowledge sharing

Secondly, must collaborate well with other technical leads and promote integration

Also, be professional, positive and have an aptitude of solving problems and delivering service improvement

Likewise, politically savvy and understand the stresses and priorities of our customers

Be integrity, initiative, and focus. Meet deadlines. Deliver work on time or communicate that you’re not on target

Excellent organisational skills, reliability, and conscientiousness

Furthermore,  must be able to work well under pressure and use your own initiative
The site benefits from a restaurant, Costa coffee, parking, and good public transport links. As a FDS employee you’ll have access to a large library of courses and accreditations to help further your skills and development.
Benefits include workplace pension scheme, various flexible benefits including life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 1 years’ service)

Role overview

To provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call.

The engineer will be responsible for the managed refurbishment of PC across all sites and all Networks.

To execute last minute requests for work in the highest profile locations.

To Manage a 180+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements.

Hands on experience of day-to-day responsibilities for overall PC build. Including remote and manual software installation and OS software deployment. Applying firmware updates, software patches and updates to achieve optimum product functionality.

Firstly, carry out Software version customization, testing services and technical support.

Must show professionalism and initiative when dealing with technical issues that may involve several HP & onsite customer teams.

Agive general LAN advice and guidance to end users and use logical thinking to resolve incidents.

The engineer will learn, manage, support and take responsibility for new hardware systems as required and will be proactive in their approach and self-development to ensure delivery of the services.

The engineer will be able to work in a timely and organised manner in conjunction with high profile project plans. Will be able to provide problem diagnosis to management coherently and recommend possible resolutions.

The engineer will have strong interpersonal skills and high level of understanding the customer’s needs.

To demonstrate initiative and ability to resolve customer problems under pressure in a fast paced environment whilst remaining calm.

The engineer will carry out any other duty in relation to the delivery of the contract as required by the iFix Technical or Tower Lead.

Work out of core hours to meet customer requirements as overtime.


Professional verbal and written communication skills

Excellent customer service skills

Good knowledge of EUWS support models and best practices

Hardware break/fix support of HP and Lenovo desktops and laptops

Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages

Working knowledge of PC and peripheral hardware

Knowledge of MOD security classifications and guidelines

Full UK Driving Licence


Most importantly, ITIL Foundation

Lastly, SCCM Knowledge and application

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