SC clearance Deskside Support Engineer 5551
£53 per hour
Deskside Support Engineer
If you are looking for IT jobs in Weybridge, we have a great contract role for a Deskside Support Engineer. The contract term is 3 months; however, this could be extended. The working hours are Monday to Friday, 9 a.m.–5 p.m. This is an onsite position in Weybridge.
GTS is looking for a team-oriented, highly customer-focused, and enthusiastic deskside/migration engineer to support our client during a desktop migration project, assisting the customer with pre- and post-migration issues.
The successful candidate will possess a combination of good interpersonal and communication skills as well as an aptitude for working with applications, systems, and hardware to drive and find solutions to end-user problems ranging from straightforward to more complicated software-related technical issues. The successful candidate should be able to work independently without direct supervision and as part of a wider team.
Firstly, provision of virtual and onsite services to aid users and project resources to enable users to migrate to the new solution; this includes, but is not exclusive to,
Secondly, the Microsoft Windows operating system—all related issues.
Also, Microsoft Office 365 2019—all related issues.
Likewise, software-related issues (standard and non-standard).
AAD management and Intune management.
Software installation and remediation of failures.
Virtual desktops are created and managed.
How-to assistance with general IT issues around the pre- and post-migration process.
Case management of incidents and IMAC’s are in line with SLA’s within the ServiceNow environment.
Proactively keeping customers updated with incident status at all times.
Lastly, liaise with other teams to facilitate resolutions for users.
The Weybridge location has good access to transport links, and on-site parking is available.
Candidates must be holding SC clearance or have previously held this and be happy to go through this again.
Excellent interpersonal communication skills, a positive and engaging manner, and a high degree of customer service aptitude.
Support experience in either a tech bar (walk-in centre) or direct end-user desk-side support.
Experience needed for this position:
Firstly, Microsoft Windows 10, Microsoft 365/Office, applications including Outlook, and Microsoft Intune
Secondly, Azure Active Directory,
Likewise, basic hardware knowledge, laptop keyboards, memory, and hard drives
Also, a good understanding of working with remote tools to control end-user devices.
Strong understanding of ITIL incident management, including upholding SLAs and communicating with end users at varying skill levels.
Furthermore, you must have excellent organizational skills.
Must be able to multitask and manage their own time effectively.
Ability to work independently (but still part of a larger team)
Lastly, be a self-motivated achiever who gains satisfaction from providing excellent customer service.
If you have the skills required for this role, apply now.
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