GTS Process Analyst Jobs, new 5175 role

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ServiceNow Business Analyst (BA) or Business Process Consultant (BPC)

Great remote working role for a Business Analyst to join a blue chip company.

The role works closely with customers to gather and document business requirements. In this post you will work with the technical team to ensure the design meets the scope. Also, you will need to be able to consider the value to the client with best ServiceNow practice.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, understand current processes, analyse “as-is” against best practice, and identify areas for improvement and automation.
Seconding, prepare and manage client workshops to define the ”to-be” with Sponsors, Stakeholders, and Subject Matter Experts.
Define scope and ensure that design is based on out-of-the-box functionality and meets customer needs.
Make complex information easy to understand to both technical and non-technical teams.
Develop relevant documentation for Waterfall/Agile approaches. Such as; functional specifications, gap analysis reports, flow diagrams, roadmaps, epics, and stories.
Ensure that stories are fully understood and that they include a clear requirement and acceptance criteria.
Most Important, be able to manage backlog refinement, prioritisation, and provide estimations.
Assist teams to write test cases and provide support during UAT, to verify and document defects and enhancements.
Prepare training materials and hold train the trainer sessions as required.
Finally, promote process improvement practices, conduct and contribute to lessons learned exercises.

WE ARE LOOKING FOR THE BELOW KEY SKILLS AND EXPERIENCE

Firstly, 4 years experience in .
Seconding, 2+ ServiceNow implementation working exposure.
ServiceNow Certified System Administrator, and ServiceNow Certified Implementation Specialisations are preferable.
Have a consultancy-related certification or knowledge of ITIL, Lean/ SixSigma, DevOps, Agile.
Project Management related certifications such as PRINCE2 would be an advantage.
Excellent communication skills and strong presentation skills are needed for this job.
Also, must be prepared to travel.
Finally, must be able to work in the UK for this role.

So if you have the above experience and are looking for your next exciting career, why not apply now!

Lastly, if would like more detail about any of our Analyst jobs, contact GTS  now.

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