Jobs

ITIL Change Management Analyst/ ITIL Analyst/ Service Desk analyst

Job Ref No

3727

Salary (per hour)

£12.00

Start Date

22/02/2021

Contract

Contract

Location

Peterborough

ITIL Change Management Analyst/ ITIL analyst/ Service Desk Analyst

An exciting opportunity has arisen for a ITIL Change Management Analyst to join well established blue chip organisation , initially working from home due to COVID but the role will be back in the offices in Peterborough a couple of days a week once restrictions are lifted in the summer so applicants must live a reasonable commutable distance.

This would also suit a Service Desk analyst with a ITIL background looking to move into a change role

As a Change Management Analyst you will be responsible for managing change within the ITIL framework

• Day to day administration of changes and releases, maintaining an accurate record of
all related activity

• Accountable for the review of Change Requests, checking for compliance against
defined processes and running the Change Advisory Board (CAB) for progression or
rejection of the change.

• Internal process development and improvement to maintain best practices and enable
delivery of the required service levels

• Work closely with internal and external stakeholders to ensure the quality of
service and adherence to contractual obligations

• Create and submit weekly and monthly SLA performance and activity reporting

• To oversee the creation and submission of Post Implementation Reviews with
appropriate follow on actions.

• Identify improvement opportunities to reduce failed and unauthorised changes and
attain a high level of successful completion

As a Change Management Analyst you will have the following:
KNOWLEDGE AND EXPERIENCE
• ITIL v3 Foundation certified or demonstrable understanding of Service Management
methodologies and best practice (essential)

• Innovative thinking, in terms of service quality and improvements within the
boundaries of our clients limits (resource, budgetary, legal etc.)

• Previously used an ITSM tool and a document repository (e.g. SharePoint)

• Ability to produce analytical and performance reporting for customer consumption

• An understanding of all of the Service Delivery departmental operations, systems,
processes and structure

• Previous experience in owning or contributing to key business processes

• Experience of running, or being present at, a Change Advisory Board meeting

As a Change Management Analyst you will :
• Have excellent organisational, analytical and problem solving skills

• Be passionate, professional, with a proactive and a ‘can-do’ attitude at all times

• Be confident in liaising with internal and external customers at all levels on a
one-to-one and group basis

• Perform to high standards whilst working under pressure and to deadlines

• Have good time management skills in order to fulfil workload and meet customer SLA’s

• Have learning Based agility

• Have good interpersonal skills – ability to liaise with personnel at all levels and
adapt style accordingly

So if you are Change Management Analyst looking for your next exciting contract please apply now.

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