DBS Cleared role in Slough

Desktop Support Engineer role in Slough – dbs cleared
We have a new contract role for a Desktop Support Analyst based in Slough.

The successful candidate will ideally have a Valid DBS or be prepared to apply for one. This role is inside IR35, as a result is contract role is only suitable for Umbrella contractors.Also, the successful candidate will need 3+ years of hands-on desktop support experience.

The team will cover hours between 08:00 and 18:00 on a rota basis. Out-of-hours working may be a requirement to undertake specific projects or accommodation moves for which prior notification will be given and overtime will be paid. On-call, the provision of regular support requirements to Clients before 08.00hrs and after 18.00hrs may be required on a rota basis. If applicable an allowance will be payable. Finally, a security clearance check via Disclosure Scotland is a requirement of the role.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, record all support requests received by telephone or email in the Call Logging System.
3 years experience in desktop support
Follow call handling processes to provide an efficient service for the user including the appropriate use of wrap time, talk time, breaks, hot buttons and logging in.
Also, record, monitor, update and respond to support requests in a timely manner.
Use remote support tools to assist users and resolve issues.
Setup and delivery of IT and mobile equipment to users as required.
Proactively monitor requests and systems and act accordingly to fix issues before they become major incidents.
Engage fully in all Critical Incident and Problem Management activities.
Complete all registers as requested.
Perform routine maintenance tasks regularly to maintain asset registers and call databases within the Call Logging System.
Ecalate unusual events or issues to Team Lead/management ASAP.
Advise, train, and cross-skill colleagues to maintain and strengthen team performance.
Also, act as a project resource, reporting back to project managers, as required.
Excellent communications skill are needed for this role.
Finally, in every activity, support the business by maintaining a commercial focus.

IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS AND EXPERIENCE:

Firstly, we require excellent communication skills, both written and verbal.
Preferably, local government experience.
0365 experience is essential.
Finally, good teamwork skills.

So if you are interested in dbs cleared jobs but have questions about any of our roles, contact GTS.

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