Jobs

Desktop Support Engineer – 4195

Job Ref No

4195

Salary

£21 ph

Start Date

ASAP

Subtitle

Desktop Support Engineer

Contract

Contract

Location

Slough

Desktop Support Engineer  role in Slough – dbs cleared 

We have a fantastic contract opportunity for a Desktop Support Analyst based in Slough.

**The successful candidate will ideally have a Valid DBS or be prepared to apply for one **

**Successful candidate will need to be able to demonstrate 3 years + on job experience in desktop support**

– Role is inside IR35 : Umbrella contractors only

Also, the successful candidate will need 3+ years of hands-on desktop support experience.

The team will cover operational hours between 08:00 and 18:00 on a rota basis. Out-of-hours working may be a requirement to undertake specific projects or accommodation moves for which prior notification will be given and overtime will be paid. On-call, the provision of regular support requirements to Clients before 08.00hrs and after 18.00hrs may be required on a rota basis. If applicable an allowance will be payable. Finally, a security clearance check via Disclosure Scotland is a requirement of the role.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, record all support requests received by telephone or email in the Call Logging System.
Follow call handling processes to provide an efficient service for the user including the appropriate use of wrap time, talk time, breaks, hot buttons and logging in.
Also, record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, reassigning it to other areas of the department, as per process.
Use remote support tools to assist users and resolve issues.
Undertake the setup and delivery of IT and mobile equipment to users as required.
Proactively monitor requests and systems and act accordingly to fix issues before they become major incidents.
Engage fully and be an active participant in all Critical Incident and Problem Management activities.
Complete all registers as requested egg equipment registers, signing in and out, timesheets etc.
Perform routine maintenance tasks regularly to maintain asset registers and call databases within the Call Logging System.
Crucially, escalate any unusual events or issues to Team Lead/management ASAP.
Advise, train, and cross-skill colleagues as an ongoing process to maintain and strengthen team performance.
Also, act as a project resource, reporting back to project managers, as required.
Employ customer-focused communication techniques, both written and verbal, in the handling of all requests and face-to-face communications.
Finally, in every activity, support the business by maintaining a commercial focus in all end-user or Client communication.

IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE, AND ATTRIBUTES:

Firstly, we require excellent communication skills, both written and verbal.
Preferably, local government experience.
0365 experience is essential.
Finally, good teamwork skills.

If you are an experienced Desktop Support Engineer looking for your next contract please apply now.

If you are interested in dbs cleared jobs but have questions about any of our roles, contact GTS.

Other jobs that could be of interest:

SC Cleared – Portsmouth Desktop Support Engineer 
SC Cleared – Portsmouth Desktop Support Engineer
London – Desktop Support Engineer
Limerick – Desktop Support Engineer
Glasgow – Desktop Support Engineer
Uxbridge- Desktop Support Engineer
Alfreton – Desktop Support Engineer
Newcastle – Desktop Support Engineer

Finally, Global Technology Solutions are always getting new jobs in IT, both permanent and contract. So, why not stay up to date with our new job opportunities, by registering with GTS.

 

Back to Jobs