Infrastructure Manager 5000
£550 per day
Local government jobs for an Infrastructure Manager – Local Government Exp – Inside Ir35
We have an exciting opportunity for an Infrastructure Manager to join our client in Slough on an initial 3-month basis with extensions likely.
onsite role and inside IR35 – umbrella contractors only
Local Government Experience Required
Firstly, monitor, respond and allocate infrastructure tickets in a timely manner and own the call to completion to ensure departmental KPI targets are achieved.
Ensure the team updates the call logging system with user-friendly comments and technical comments as needed, and, to a level that can be used for customer reports.
Support the infrastructure including all aspects of the network and the server estate local to the Slough site, as well as at any remote sites connected to the Slough office.
Provide support and training to the other IT teams as and when needed to improve overall departmental performance.
Perform routine maintenance tasks regularly including patching activities.
Ensure proactive monitoring of systems and act accordingly to fix issues before they become incidents
Confirm the creation and maintenance of infrastructure documentation and diagrams.
Ensure training needs are identified and the cross-skilling of team members is an ongoing process.
Act as a project resource and be an active part of a project team owning assigned tasks and reporting back to project managers, as required.
Escalate any unusual or unexpected issues to management immediately.
Act as the leader and go-to person for the team, managing their sickness, absence and holidays, with responsibility for their performance reviews.
Meet/exceed agreed support SLA’s/KPI with various customer contracts.
Provide accurate management feedback on both team performance and systems.
Produce system documentation relevant to the team.
Ensure the team respects and adheres to ticketing processes.
Adhere to change-control guidelines.
Lastly, ensure timely completion of set tasks by line manager/project managers.
IT Team management experience.
Technical skill set in either networking or server engineering.
Working in an ITIL environment
Self-motivated, proactive with a “can do attitude”.
Well-developed written and oral communication skills, including Visio.
Strong capabilities in following processes and documentation Desirable.
Working in a PRINCE2 environment.
End-user device/server support / SAN.
Database exposure (MS SQL/Oracle).
Network / Telephony systems (VOIP/Digital).
Adaptable to change and new requirements.
Firstly, a recent Microsoft Server or Cisco Networking Qualification is desirable. Furthermore, a Prince2 qualification, as well as an ITIL qualification or a willingness to work towards gaining accreditations.
So if you are an infrastructure Manager looking for your next exciting opportunity please apply today!
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