GTS IT Contract Slough

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IT contract Slough for Infrastructure Manager job – Slough

We have an exciting IT contract in Slough for an Infrastructure Manager to join our client in Slough on an initial 3 month basis with extensions likely.

This is role inside IR35  and is only suitable for umbrella contractors

Government Experience is required

Key Tasks

• Monitor, respond and allocate infrastructure tickets in a timely manner and own the call to completion to ensure departmental KPI targets are achieved

Essential Skills

1. IT Team management experience
2. • Ensure the team update the call logging system with user friendly comments and technical comments as needed, and, to a level that can be used for customer reporting
3. • Support the infrastructure including all aspects of the network and the server estate local to the Slough site, and at any remote sites connected to the Slough office
4. • Provide support and training to the other IT teams as and when needed to improve overall departmental performance
5. • Perform routine maintenance tasks regularly including patching activities
6. • Ensure proactive monitoring of systems and act accordingly to fix issues before they become incidents
7. • Ensure the creation and maintenance of infrastructure documentation & diagrams
8. • Ensure training needs are identified and the cross skilling of team members is an ongoing process
9. • Act as a project resource and be an active part of a project team owning assigned tasks and reporting back to project managers, as required
10. • Escalate any unusual or unexpected issues to management immediately
11. • Act as the leader and go to person for the team, managing their sickness, absence and holidays, with responsibility for their performance reviews
12. Technical skill set in either networking or server engineering
13. Working in an ITIL environment 4. Self-motivated, proactive with a “can do attitude”
14. Well-developed written and oral communication skills, including Visio
15. Strong capabilities in following processes and documentation Desirable
16. Working in a PRINCE2 environment 8. End user device / server support / SAN
17. Database exposure (MS SQL/Oracle)
18. Network / Telephony systems (VOIP/Digital)
19. Adaptable to change and new requirements
20. Identifying training needs for staff Key Measures:

Relevant Qualifications:

Meet/exceed agreed support SLA’s/KPI’s with various customer contracts. Provide accurate management feedback on both team performance and systems. Produce system documentation relevant to the team
22. Ensure ticketing processes are respected and adhered to by the team
23. Adhere to change-control guidelines. Ensure timely completion of set tasks by line manager/project managers
24. Essential 1. Recent Microsoft Server or Cisco Networking Qualification Desirable 2. Prince2 3. ITIL qualification or willing to work towards gaining accreditation
– 3rd Line experience

If you are interested but have questions about this role, why not contact GTS

So if you are an infrastructure Manager looking for your next exciting opportunity please apply today!

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