ITIL Change Management Analyst
js 3727 a
up to £120 per day
ASAP
ITIL Change Management Analyst
Contract
Peterborough
An exciting job opportunity has arisen from GTS for a Change Management Analyst to join well established blue chip organisation in Peterborough , this is a hybrid role so applicants must live a reasonable commutable distance.
2 days in the Peterborough office one of the days will be a Tuesday.
Hours will be 8.30- 4.30 and 9-6pm
As a Change Management Analyst you will be responsible for managing change within the ITIL framework, this would also suit a ITIL analyst/ Service Desk analyst with a background in ITIL looking to move into a change role
• Day to day administration of changes and releases, maintaining an accurate record of
all related activity
• Accountable for the review of Change Requests, checking for compliance against
defined processes and running the Change Advisory Board (CAB) for progression or
rejection of the change.
• Internal process development and improvement to maintain best practices and enable
delivery of the required service levels
• Work closely with internal and external stakeholders to ensure the quality of
service and adherence to contractual obligations
• Create and submit weekly and monthly SLA performance and activity reporting
• To oversee the creation and submission of Post Implementation Reviews with
appropriate follow on actions.
• Identify improvement opportunities to reduce failed and unauthorised changes and
attain a high level of successful completion
As a Change Management Analyst you will have the following:
KNOWLEDGE AND EXPERIENCE
• ITIL v3 Foundation certified or demonstrable understanding of Service Management
methodologies and best practice (essential)
• Innovative thinking, in terms of service quality and improvements within the
boundaries of our clients limits (resource, budgetary, legal etc.)
• Previously used an ITSM tool and a document repository (e.g. SharePoint)
• Ability to produce analytical and performance reporting for customer consumption
• An understanding of all of the Service Delivery departmental operations, systems,
processes and structure
• Previous experience in owning or contributing to key business processes
• Experience of running, or being present at, a Change Advisory Board meeting
As a Change Management Analyst you will :
• Have excellent organisational, analytical and problem solving skills
• Be passionate, professional, with a proactive and a ‘can-do’ attitude at all times
• Be confident in liaising with internal and external customers at all levels on a
one-to-one and group basis
• Perform to high standards whilst working under pressure and to deadlines
• Have good time management skills in order to fulfill workload and meet customer SLA’s
• Have learning Based agility
• Have good interpersonal skills – ability to liaise with personnel at all levels and
adapt style accordingly
So if you are Change Management Analyst looking for your next exciting contract please apply now.
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