ITIL Change Management Peterborough
Job Title

ITIL Change Management Analyst

Job Ref No

js 3727 a


up to £120 per day

Start Date



ITIL Change Management Analyst





ITIL Change Management Analyst Job

Apply for this ITIL Change Management Analyst in Peterborough Today

An exciting job opportunity has arisen from GTS for a Change Management Analyst to join well established blue chip organisation in Peterborough , this is a hybrid role so applicants must live a reasonable commutable distance.

2 days in the Peterborough office one of the days will be a Tuesday.
Hours will be 8.30- 4.30 and 9-6pm

As a Change Management Analyst you will be responsible for managing change within the ITIL framework, this would also suit a ITIL analyst/ Service Desk analyst with a background in ITIL looking to move into a change role

• Day to day administration of changes and releases, maintaining an accurate record of
all related activity

• Accountable for the review of Change Requests, checking for compliance against
defined processes and running the Change Advisory Board (CAB) for progression or
rejection of the change.

• Internal process development and improvement to maintain best practices and enable
delivery of the required service levels

• Work closely with internal and external stakeholders to ensure the quality of
service and adherence to contractual obligations

• Create and submit weekly and monthly SLA performance and activity reporting

• To oversee the creation and submission of Post Implementation Reviews with
appropriate follow on actions.

• Identify improvement opportunities to reduce failed and unauthorised changes and
attain a high level of successful completion

As a Change Management Analyst you will have the following:
• ITIL v3 Foundation certified or demonstrable understanding of Service Management
methodologies and best practice (essential)

• Innovative thinking, in terms of service quality and improvements within the
boundaries of our clients limits (resource, budgetary, legal etc.)

• Previously used an ITSM tool and a document repository (e.g. SharePoint)

• Ability to produce analytical and performance reporting for customer consumption

• An understanding of all of the Service Delivery departmental operations, systems,
processes and structure

• Previous experience in owning or contributing to key business processes

• Experience of running, or being present at, a Change Advisory Board meeting

As a Change Management Analyst you will :
• Have excellent organisational, analytical and problem solving skills

• Be passionate, professional, with a proactive and a ‘can-do’ attitude at all times

• Be confident in liaising with internal and external customers at all levels on a
one-to-one and group basis

• Perform to high standards whilst working under pressure and to deadlines

• Have good time management skills in order to fulfill workload and meet customer SLA’s

• Have learning Based agility

• Have good interpersonal skills – ability to liaise with personnel at all levels and
adapt style accordingly

So if you are Change Management Analyst looking for your next exciting contract please apply now.

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