Junior Service Desk Analyst 5098
up to £25k plus ben
Junior Service Desk Analyst
GTS has an exciting opportunity for a Junior Service Desk Analyst in Brighton. The ideal candidate will have a minimum of one year’s Technical Service Desk Experience.
The working hours are 9-5pm, Monday to Friday.
Working within a technical support service desk, you will have strong customer service skills. You will have basic technical skills, as well as working experience in Network and Infrastructure troubleshooting and maintenance. However, some training will be provided.
In summary, we are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
Firstly, you will troubleshoot and gathering information so to resolve Incidents or Service Requests. This will include remote support, often speaking with the user. As such, good communication skills are essential.
Secondly, you will act as the 1st point of escalation for cases that require technical support. This will include the provision of deskside hands-on support to end users.
Thirdly, you will identify, recommend, develop and implement end user training programs, so to increase computer literacy and self-sufficiency. For instance, the development of user help sheets and FAQ guides.
Additionally, you will assist in the development and implementation of internal training procedures and policies. In particular, for newly introduced software and hardware.
Minimum of 1 year’s Technical Service Desk Experience.
Passionate about customer service.
Proven analytical and problem-solving skills.
Ability to effectively prioritize and work under pressure.
Good written, oral, and interpersonal communication skills. In particular, excellent listening skills.
Analytical with the ability to conduct root-cause analysis.
Ability to present ideas to all audiences.
Keen attention to detail.
Team-oriented and happy to work in a collaborative environment.