Junior Service Desk Analyst role

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GTS has an exciting opportunity for a Junior Service Desk Analyst in Brighton. The ideal candidate will have a minimum of one year’s Technical Service Desk Experience.

The working hours are 9-5pm, Monday to Friday.

Working within a technical support service desk, you will have  strong customer service skills. You will have basic technical skills, as well as working experience in Network and Infrastructure troubleshooting and maintenance. However, some training will be provided.

In summary, we are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, you will  troubleshoot and gathering information so to resolve Incidents or Service Requests. This will include remote support, often speaking with the user. As such,  good communication skills are essential.
Secondly, you will act as the 1st point of escalation for cases that require technical support. This will include the provision of deskside hands-on support to end users.
Thirdly, you will identify, recommend, develop and implement end user training programs, so to increase computer literacy and self-sufficiency. For instance, the development of user help sheets and FAQ guides.
Additionally, you will assist in the development and implementation of internal training procedures and policies. In particular, for newly introduced software and hardware.

IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES:

Minimum of 1 year’s Technical Service Desk Experience.
Passionate about customer service.
Proven analytical and problem-solving skills.
Ability to effectively prioritize and work under pressure.
Good written, oral, and interpersonal communication skills.  In particular, excellent listening skills.
Analytical with the ability to conduct root-cause analysis.
Ability to present ideas to all audiences.
Highly self-motivated.
Keen attention to detail.
Team-oriented and happy to work in a  collaborative environment.

Global Technology Solutions are always receiving new job opportunities for both permanent and contract IT jobs.  So stay up to date with our new job opportunities by registering with GTS.