Knowledge Manager

Job Ref No

js 3733


150-260per day

Start Date



ITIL Knowledge manager





Knowledge Manager

An exciting opportunity has arisen for an Knowledge Manager to join well established blue chip organisation . Role will be remote working but may require candidates to attend site on occasion in Peterborough when restrictions are lifted in late summer

As an ITIL Knowledge Manager you will be responsible for:

• Managing the current knowledge management practices as well as design new knowledge
distribution policies and encourage use of the new practices
• Analysing the effectiveness of the new knowledge management programs by observing
its usage and evaluate its impact in terms of the organisational benefits
• Interact with the staff members, unit managers and the clients. Act as a mediator to
answer the queries of the clients and staff about the knowledge management products
and practices
• Utilise the knowledge base resources and design a training module for the staff and
clients to help them access the knowledge management tools
• Being responsible for the analysis of social networks and formation of communities
of practice within the organisation
• Encourage the staff and workers to share knowledge effectively and efficiently
• Report on Knowledge Management activity and use the data to initiate continual
improvement to the processes and practices
• Transform the ideas of management and implement appropriate solutions in the
• Ability to maintain constructive work relationships with the employees of all the
departments; seniors as well as juniors
• Leadership quality and ability to supervise and guide the employees
• Good understanding of, with experience operating within, an ITIL framework
delivering services to a customer base
• Previously fulfilled a similar role or operated within an established Knowledge
Management framework
• Innovative thinking, in terms of service quality and improvements
• Experience in producing reports from data and trend analysis
• Experience of using and/or managing Knowledge Management or ITSM toolsets
• Understanding of Service Management Methodologies and best practices
• Experience in coordinating meetings with both internal and external stakeholders

• Excellent organisational, analytical and problem solving skills
• Passionate, professional, with a proactive and a ‘can-do’ attitude at all times
• Confidence communicate with internal and external stakeholders at all levels on a
one-to-one or group basis
• Perform to high standards whilst working under pressure and to deadlines
• Patience, tolerance and resilience
• Good time management skills in order to meet customer SLA’s
• Learning Based agility
• Team player – able to collaborate with team members and inter-departmental

So if you are an ITIL Knowledge Manager looking for your next exciting contract opportunity please apply now!

N.B This role will be looking to be permanent long term.

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