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Job Title

Desktop Support Engineer 5299

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Start Date



Part time Desktop Support Engineer





IT Part Time jobs London

IT part time jobs London. GTS has a great role for a Desktop Support Engineer to join our client on a part time basis at their site in London. This is on a 6 month contract with potential extensions.

This is a site-based contract role and is inside IR35. So this role is suited to umbrella contractors only.

This role is part-time, working 3 days per week.

Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client’s desktop technology. Also, resolve any technical issues that may occur, all within contractual agreements.

Finally, we are looking for people who have a passion for technology and increasing their existing knowledge. We are looking for someone to deliver excellent customer service.

The role:

Firstly, respond to customer incidents, service requests and manage through to resolution.
Secondly, deliver a deskside service to the customer. This includes hardware break fix and software support for laptops and desktops across the site.
Thirdly, maintain desktop devices.
Also, manage and maintain the configuration and installation of desktops. This includes patch updates and hardware replacements.
Finally, monitor security profiles and anti-virus software on all Desktop Devices. Take appropriate action in the event of non-compliance with security requirements.

Experience required for this role:

Firstly, Windows and OSX environment support.
Secondly, Support administrative activities and tasks.
Also, supporting project work to develop technical solutions (for example rollout).
Support Clients in second level support and day to day business.
Perform analysis and solutions of incidents in day to day business.
Report and present progress of project work (effort, status, meetings etc.) to project leads.
Desk moves.
Manage Hardware for leavers and joiners and provide breakfix support. This includes monitors, keyboards, phones, and printers.
AD admin, PM admin for user accounts.
New Laptop build checks, installation, and rebuild checks.
Software installations.
Folder Permissions and lockdowns.
Mobile Device Configuration.
Pitch and meeting room support (Off and On-site).
Hardware incidents (Printers, Laptops, Desktop).
Software incidents (O365, Windows 7, 10, bespoke applications).
Finally, Landesk, Anti-Virus.

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